At KC Event Master, we understand that plans can change. This Refund & Cancellation Policy explains how cancellations, rescheduling, deposits, and refunds are handled. Our goal is to be fair while protecting the time and resources dedicated to planning your event.
To secure your event date and begin planning services, a 30% non-refundable deposit is required.
Your event date is not reserved until the required deposit has been received and any applicable service agreement has been signed.
Once your booking is confirmed, we immediately begin planning, scheduling, and coordinating your event.
Unless otherwise stated in your service agreement:
A 30% non-refundable deposit is required to reserve your event date.
The remaining balance must be paid according to the payment schedule outlined in your service agreement or invoice.
All outstanding balances must be paid before the event unless otherwise agreed in writing.
Failure to make payments by the agreed due dates may result in delays, suspension of services, or cancellation of your booking.
If you choose to cancel your event:
The 30% deposit is non-refundable.
Any payments made beyond the deposit may be refunded only for services that have not yet been performed or expenses that have not yet been incurred, at the sole discretion of KC Event Master and subject to the terms of your service agreement.
Any non-recoverable costs already paid to vendors or suppliers on your behalf are non-refundable.
We understand that unexpected situations may require a change of date.
If you need to reschedule your event, please contact us as soon as possible.
We will make every reasonable effort to accommodate your new event date based on availability. If we are available, your deposit may be transferred to the new date.
If the requested date is unavailable, the rescheduling request may be treated as a cancellation, and the deposit will remain non-refundable.
In the unlikely event that KC Event Master is unable to provide the agreed services due to circumstances beyond our reasonable control, we will make every effort to notify you promptly.
If we are unable to perform the contracted services and no suitable alternative can be arranged, any payments made for services not yet provided will be refunded.
Many events involve independent vendors such as venues, caterers, photographers, entertainers, rental companies, florists, and decorators.
KC Event Master is not responsible for the refund policies, cancellation terms, pricing, or contractual obligations of third-party vendors.
Clients are responsible for reviewing and understanding each vendor's individual cancellation and refund policies.
KC Event Master shall not be held responsible for cancellations, delays, or interruptions caused by circumstances beyond our reasonable control, including but not limited to:
If such circumstances occur, we will work with you in good faith to explore rescheduling options whenever possible.
If a refund is approved, it will be processed using the original payment method whenever possible.
Please allow up to 10 business days for approved refunds to be processed, depending on your financial institution.
If you have any questions regarding this Refund & Cancellation Policy, please contact KC Event Master before booking your event. We're happy to explain our policies and answer any questions you may have.
Thank you for choosing KC Event Master. We appreciate your trust and look forward to helping you create a successful and memorable event.
Thank you for choosing KC Event Master. We appreciate your trust and look forward to helping you create a successful and memorable event.
